Software For Services Industries

People on the go demand, and deserve, excellent experiences

There.App is for coordination of activities on-location. That covers situations that range from tradeshow exhibiting to touring entertainment to offsite meetings to gala production to on-site experience activation. There’s usually a particular party responsible to assure coordination, effectively playing service provider role, and that’s the best champion for our software.

Participants in on-location activities face distinctive stressors, which heightens demands on their service providers. There may be unfamiliarity with the setting where things happen, or discomfort and distraction from being on-the-go, or need to get acquainted and productive with new people encountered, or high expectations of excellent results to justify substantial investments. Responsible parties need to be of service with assurance that everyone is informed, and that everything is in-place and on-time, or that on-the-fly adjustments are seamless.

Of course technology plays a role. It’s vital to look up information, reach each other and confirm execution, wherever people are working. This includes circumstances of being on location, but somehow, software trends have gotten away from effectively servicing those situations. Some information may be provided as files, in cloud storage or as email attachments or residing in various apps, and those apps may be specialized for schedule, or task management, or communications, or other purposes, and some of the participants may not have familiarity with or even access to some of the systems being used, which might splinter to use of redundant systems, and those systems can prompt distractions unrelated to the moment’s priorities, and they tend not to provide lens on where are key activities, sites and people. Perceived service quality goes down.

When people are live with others, in notable places, engaged in particular activities, attention should be heads up, not mired in screens. And assuring that is a service-providing responsibility of whoever’s coordinating activities, where we can help. There.App puts attention within the live project without distractions about other activities, and within that project, simple contents are available that span various needs whether that’s sourced from appointments or documents or checklists et cetera. This way colleagues, customers, teammates and everyone involved can participate confidently, getting efficient support, and with attention available for live engagement.

Some of the activities we support are purely for fun, but regardless we endeavor to make them all more enjoyable, including to underscore effective management by our service-provider champion. There.App lets them step forward with control over design, organization and editorial within projects to keep things stylish, on-brand and on-message.

Service providers strive to be highly attentive. In our app, this can include pinning themselves prominently within projects so they can’t be missed, with capabilities to be reached however may work whether that’s in-app messaging, phone, email, social networking handles or just about any way imaginable, even showing their live location to be directly approachable. When something requires immediate attention, especially with real-world positioning variables involved, it’s vital that people in the know be accessible.

We constantly consider how There.App can be just as supportive as it needs to be in order to maximize everyone’s engagement in where they are, whom they’re with, and their live activities together. Our goal is for the live experiences to shine, reflecting well on whoever put things together and took responsibility for everyone realizing great results. 

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